These terms govern your use of the w500 platform. Please read them carefully before registering or using any feature of the site.
A plain-English overview of the main areas addressed in the w500 Terms & Conditions.
Only players aged 21 and above who are physically located in the Philippines may register and use w500. One account per person — duplicate accounts are not permitted.
All transactions on w500 are conducted in Philippine Peso (PHP). Withdrawals are processed to Philippine bank accounts and e-wallets registered in the account holder's verified name.
You are responsible for keeping your login credentials confidential. w500 uses OTP verification and SSL encryption, but the account owner bears responsibility for access granted to others.
Any attempt to manipulate game outcomes, exploit technical errors, or use automated tools to gain an unfair advantage is a breach of these terms and may result in account suspension.
w500 supports responsible gaming. Account tools for self-limitation are available to all players. You agree to use the platform for entertainment only, within your personal financial means.
w500 may update these Terms & Conditions from time to time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.
By accessing, registering on, or using any feature of the w500 platform — including games, sports betting, and account management — you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions in full. These terms form a legally binding agreement between you and w500.
If you do not agree to any part of these terms, you must not use the platform. Continuing to use w500 after any published update to these terms constitutes your acceptance of the revised version.
To register and maintain an active account on w500, you must meet all of the following conditions:
w500 reserves the right to request proof of age and identity at any time. Accounts found to be held by persons under 21 years of age will be closed immediately and any funds remaining in the account will be handled in accordance with applicable rules.
Each player may hold only one registered account on w500. Creating multiple accounts — whether to circumvent limits, claim more than one sign-up benefit, or for any other reason — is a breach of these terms and may result in the closure of all associated accounts.
When registering, you are required to provide accurate, complete, and current personal information. You agree to update your details promptly if any information changes. w500 is not liable for issues arising from inaccurate account information provided by the player.
Identity verification (KYC) is required before your first withdrawal. Accepted Philippine government-issued IDs include passport, driver's licence, PhilSys National ID, UMID, SSS ID, PhilHealth ID, and COMELEC voter's ID. The KYC process is a one-time requirement per account.
You are solely responsible for keeping your username and password confidential. You must notify w500 immediately if you believe your account has been accessed without your authorisation. w500 accepts no liability for losses resulting from unauthorised access that occurs due to your failure to secure your credentials.
All deposits into your w500 account are made in Philippine Peso (PHP). Funds deposited are credited to your account balance and may be used across all available game and betting categories on the platform.
Available deposit methods include Philippine bank transfer, online banking, and local e-wallets. Deposits must be made from an account or wallet registered in your own name. w500 does not accept deposits from third-party accounts.
Deposit amounts are subject to minimum and maximum limits as shown in the platform at the time of the transaction. w500 reserves the right to adjust these limits. Deposits are generally credited promptly upon confirmation from the payment channel, though processing times may vary by method.
Players may request a withdrawal of their available account balance to a Philippine bank account or e-wallet registered in the account holder's verified name. Withdrawals to third-party accounts are not permitted under any circumstances.
All withdrawals are processed in Philippine Peso. The amount requested is the amount transferred — w500 does not apply currency conversion. Processing times vary by method and are shown at the time of the withdrawal request.
Withdrawal requests are subject to completion of KYC verification. Where a player has received a promotional credit or bonus, withdrawal of related funds may be subject to additional conditions as communicated at the time the promotion was applied.
w500 reserves the right to delay or decline a withdrawal request pending additional verification if there is a reasonable basis to suspect fraud, identity misrepresentation, or a breach of these terms. Players will be notified if additional documentation is required.
w500 offers a range of game and betting categories including slot games, fish games, sports betting, live casino, eBingo, and online poker. Participation in any category is governed by the rules applicable to that game type, which are displayed within the relevant section of the platform.
For sports betting, all wagers are settled based on official results as recognised by the relevant governing body. In the event of a disputed result, w500's determination is final. Live in-play bets that are placed after the relevant event conclusion due to technical delay will be voided.
Game outcomes for slots, fish games, and similar random-outcome titles are determined by certified random number generation. w500 does not alter outcomes after a bet is placed. All bets are final once confirmed.
The following conduct is strictly prohibited on w500 and may result in immediate account suspension and forfeiture of balance:
w500 is committed to promoting responsible gaming. The platform provides tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available to all registered players through the account settings section.
By using w500, you agree to use the platform for personal entertainment only, and to play within your financial means. You acknowledge that gaming outcomes are not guaranteed and that w500 makes no representation that you will profit from your activity on the platform.
If you believe your gaming activity has become harmful, we encourage you to use the self-exclusion tools available in your account or to seek support from a professional counselling service. More information is available on the Responsible Gaming page.
w500 reserves the right to suspend, restrict, or permanently close any account where there is reason to believe these Terms & Conditions have been breached. This includes, but is not limited to, fraudulent activity, identity misrepresentation, abuse of promotional features, and prohibited conduct as listed in Section 7.
Where an account is closed due to a confirmed breach, the balance remaining may be withheld in full or in part depending on the nature of the violation. Players will be notified of any account action and given an opportunity to respond where appropriate.
Players may also request voluntary account closure at any time by contacting support. Pending withdrawals will be processed prior to closure where the account is in good standing.
w500 provides the platform on an "as is" basis. While the platform aims to maintain continuous availability, interruptions due to maintenance, technical issues, or circumstances beyond its control may occur. w500 is not liable for any loss of access, loss of game progress, or financial loss arising from platform downtime.
To the maximum extent permitted by applicable law, w500's total liability to any player in connection with use of the platform shall be limited to the amount deposited by that player during the period directly relevant to the claim.
w500 is not responsible for losses arising from a player's failure to follow these terms, errors in account details provided during withdrawal, or losses resulting from a player's own decision to continue gaming despite being aware of problem gaming behaviour.
w500 collects and processes personal information in accordance with its Privacy Policy. By registering, you consent to the collection and use of your data as described in that document. The Privacy Policy forms part of the overall terms governing your use of the platform.
Your personal information is used to manage your account, process transactions, conduct KYC verification, and comply with applicable regulatory obligations. w500 does not sell personal data to third parties for marketing purposes.
Full details are available on the Privacy Policy page.
w500 may update these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last updated" date. It is your responsibility to review the terms periodically.
Continued use of the platform after the publication of updated terms constitutes your acceptance of the revised version. If you do not agree with a change, you should stop using the platform and may request account closure by contacting support.
If you have any questions about these Terms & Conditions or any aspect of your w500 account, you can reach the support team through the live chat feature available inside the platform, or by email. Support is available 24 hours a day.
For responsible gaming concerns, please visit the Responsible Gaming page, which includes information on self-exclusion tools and support resources.
By registering, you confirm you have read and agree to these Terms & Conditions. One account gives you access to all game categories on w500 — all in Philippine Peso.
For Philippine players aged 21 and above only. Please game responsibly.