w500 Privacy Policy – How We Handle Your Data

w500 ("we", "us", "the platform") operates an online gaming platform accessible at w500.onl, designed for players located in the Philippines. This Privacy Policy describes how w500 collects, uses, stores, and protects the personal information of registered players and visitors.

By registering for an account or using any feature of w500, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. This policy applies to all users of the platform regardless of whether they access it through a web browser or the w500 mobile app.

w500 collects the minimum amount of personal information necessary to provide a functional, secure, and compliant gaming platform. The types of information we collect fall into the following categories:

We do not collect credit card numbers or cryptocurrency wallet addresses. All financial transactions on w500 are handled through Philippine banking channels and local e-wallets in PHP only.

The information w500 collects is used for the following purposes:

• Account management: Creating and maintaining your w500 account, processing your login via OTP, and managing your PHP balance.
• Identity verification (KYC): Confirming your identity before your first withdrawal to ensure funds are sent to the correct person.
• Transaction processing: Facilitating deposits and withdrawals to your nominated Philippine bank account or e-wallet.
• Platform security: Detecting and preventing fraud, unauthorised account access, and violations of the platform's Terms & Conditions.
• Customer support: Responding to your questions, resolving account issues, and processing requests submitted through live chat or email.
• Platform improvement: Understanding how players use w500 to improve the overall experience, including game availability and site performance.
• Legal compliance: Fulfilling recordkeeping and reporting obligations under applicable law.

w500 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: Financial information required to complete PHP deposits and withdrawals is shared with the relevant Philippine bank or e-wallet provider. These parties are bound by their own privacy and security obligations.
• Technology service providers: Companies that help operate the platform — such as hosting, analytics, and security services — may access limited data under strict confidentiality agreements that prohibit independent use of your information.
• Legal and regulatory requirements: Where required by applicable Philippine law or in response to a lawful request from an authority, we may be required to disclose specific account or transaction information. We will notify affected users where legally permitted to do so.
• Fraud prevention: In cases where fraudulent activity is suspected, relevant information may be shared with law enforcement or financial institutions as part of an investigation.

Any third party that receives personal data from w500 is required to use that data only for the specific purpose for which it was shared and to protect it with appropriate security measures.

w500 uses cookies and similar technologies to support the functioning of the platform. Cookies are small text files stored on your device when you visit the site. They help us keep you logged in during a session, remember your preferences, and understand how the platform is being used in aggregate.

The types of cookies used on w500 include:

• Essential cookies: Required for the platform to function. These handle session authentication, OTP flow, and balance display. Disabling them will prevent the platform from working properly.
• Analytics cookies: Used to understand how pages are used in aggregate — which sections players visit, how long sessions last, and where errors occur. This data is not linked to individual identities.
• Preference cookies: Store settings you have selected, such as language preferences or notification choices, so you do not have to reset them each visit.

You can manage cookie settings through your browser. Disabling non-essential cookies does not affect your ability to play, but some platform features may behave differently.

w500 takes the security of your personal information seriously. The platform employs a combination of technical and organisational measures to protect data from unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your device and the w500 platform is encrypted using SSL (Secure Sockets Layer) technology.
• Account login is protected by OTP (one-time password) verification sent to your registered mobile number.
• KYC documents and financial information are stored in secure, access-restricted environments.
• Internal access to personal data is limited to staff with a legitimate operational need and is subject to audit.

w500 retains your personal information for as long as your account is active and for a period afterwards as required by applicable legal and regulatory obligations. The retention period may vary by data type:

• Account registration and identity data is retained for the duration of your account and for a period after closure as required by law.
• Transaction records — deposits, withdrawals, and gameplay history — are retained for the minimum period required for financial recordkeeping purposes.
• Support communications are retained for a reasonable period to assist with follow-up queries and dispute resolution.
• Session and device data used for security monitoring is retained for a shorter operational period.

When data is no longer needed and retention is not required by law, it is securely deleted or anonymised so it can no longer be linked back to an individual.

As a player on w500, you have the following rights in relation to your personal data, subject to applicable legal requirements:

• Right of access: You may request a copy of the personal information w500 holds about you.
• Right to correction: If any of your information is inaccurate or incomplete, you may request that it be corrected. Some changes — such as name corrections after KYC — may require supporting documentation.
• Right to deletion: You may request that your personal data be deleted, subject to any legal obligations that require us to retain certain records. Deletion requests typically require account closure.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the w500 support team via live chat inside the platform or by email at [email protected]. We aim to respond to data requests within a reasonable timeframe.

w500 is strictly an adult platform. Registration and use of the platform is limited to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that an account has been created by a person under 21, or that personal information of a minor has been submitted, we will take prompt steps to close the account and delete the associated data. If you believe a minor has accessed the platform, please contact us immediately via [email protected].

w500 may update this Privacy Policy periodically to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy is published on this page with a revised "Last updated" date.

We encourage you to review this page occasionally to stay informed about how your information is being handled. Continued use of w500 after an updated policy is published constitutes your acceptance of the changes. If any update involves a material change to how your data is used, we will make reasonable efforts to notify registered players directly.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you can reach the w500 support team at any time.

For questions specifically about your account security or to report a suspected breach, please use the live chat so our team can respond as quickly as possible. For written data requests, email is preferred.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of the overall framework governing your use of w500.